NAGI Tote Bag

We do not accept returns or exchanges unless the item you received is damaged or faulty.

If your order arrives damaged—like leaking tanning oil or a defect from shipping—please contact us within 3 days of receiving your package.

To request a replacement or refund, please provide:

Clear photos showing the damage or defect

Your order number and contact details

Once we review and approve your request, we’ll guide you through the next steps.

Please note:

Items must be unused and in their original packaging

Shipping fees are non-refundable

How to reach us:

You can contact us by email, fill out the contact form on our website, or send us a direct message on Instagram. We’re here to help!

UAE Orders

• Delivered within 1–2 days.

International Orders

• Estimated delivery within 2–7 days, depending on your location.

• Customs fees may apply based on your country’s regulations.

• Please note that delivery times may vary slightly due to customs processing or courier delays.

Delays

If your order hasn’t arrived within the estimated timeframe, please reach out to us via our Contact Page, email, or Instagram direct message. We’ll look into it right away and do our best to resolve the issue as quickly as possible.