Refund policy

At NAGI, we take pride in the quality of our products. Because of the nature of skincare and personal items, we do not accept returns or exchanges unless the item you received is damaged or faulty.

If your order arrives damaged (for example, leaking tanning oil or product defects caused during shipping), please contact us within 3 days of receiving your order.

To process a replacement or refund, we require:

• Clear photos showing the damage or defect

• Your order number and contact details

Once we review and approve your request, we’ll provide instructions for your replacement or refund.

Please note:

• Items must be unused and in their original packaging.

• We do not accept returns or exchanges for reasons such as change of mind or dislike of fragrance/texture.

• Shipping costs are non-refundable.

If you have any questions, feel free to reach out to our team—we’re here to help!